Keynote Women Speakers

About

Katja is a seasoned leader in the digital industry with a proven track record of driving growth and innovation. As an expert in areas such as CX, UX, data science, and product design, as well as emerging technology, she is a highly sought-after keynote speaker. She has been recognized as one of the top 50 Australian professionals, Top 10 Women Disruptors, and as one of Westpac/Australian Financial Review’s ‘100 Women of Influence’. Currently, as Head of Client Experience at Standard Chartered Bank, she leads a team to create high-impact products and services that promote financial inclusion and contribute to a net-zero carbon future. She has also served as an International Director and Vice President on the Global Board of the Interaction Design Association (IxDA).  As a published author and regular media commentator, she is not only known for her professional achievements but also for her determination and sense of purpose as a thought leader and inspiration for women around the world.

KeyNote

Storytelling in the Age of Machine Customers: Crafting Narratives for AI-Driven Commerce
In a world where AI-powered systems are making purchasing decisions, storytelling must evolve. This keynote uncovers how to engage machine customers—AI algorithms and systems that prioritize logic over emotion. Learn to craft compelling, data-driven narratives that resonate with these new buyers while still connecting with human decision-makers. Discover actionable strategies and real-world examples that showcase how successful businesses have navigated this shift. From understanding the evolution of machine customers to optimizing content for AI consumption, this session provides the tools to future-proof your business in the age of AI-driven commerce.

KeyNote Topics

Customer Experience, Ethical Navigation of AI & Emerging Tech, Human-Centered Design

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